Angry Letter Final

5080 Likini Street #318

Honolulu, HI 96818

November 14, 2012

MAC Cosmetics

1450 Ala Moana Blvd Ste 2072

Honolulu, HI 96818

Dear MAC Cosmetics Administration,

I have always been a satisfied customer of your makeup products. It’s a great high-end company that sells excellent quality makeup.

However, I have recently encountered some problems with an inappropriate attitude with most of the sales associates. It may just be that the employee’s were having a bad day, but it has happened to me more then once and at different MAC Cosmetic locations as well. When walking into the store I am automatically greeted with a hello, but the tension and the vibe was very intimidating. Although I may be still a teenager, it is no right to constantly stare me down thinking I would steal some something. Yes, I get your trying to limit the amount of theft going on in your store, but it’s to constantly stare. I called one of your locations asking about what your job description is as a sales associate. They told me that you have to be a well-rounded person as well as have good attitude and an open mind. With my past experiences at MAC, the sales associates haven’t shown these types of qualities. 

Not only was I the only one to get this type of attitude towards myself, but others as well. I have checked yelp reviews for MAC Cosmetics around my area and others too were irate by the way they have been treated at your store. Although not all of them were bad, these are just a few random quotes I pulled out of some reviews. “Most of the time, I am just ignored when I wander in there.” “And what’s up with all the attitude?” These are just two of the many unpleasant reviews that your store has been getting.

I completely understand if some of the times your workers were just having a “bad day”, but that has no right to interfere with their work ethic. They applied for this job so be a sales associate, it is expected they be a well-rounded worker with a good attitude towards customer. I suggest that you have a meeting to discuss their work ethic.

Please keep up with the good work with making the MAC Cosmetic’s store a good affordable high-end quality brand makeup. But I do advise you to just talk to your staff members about their attitude towards the customers.

Sincerely,

Lina Nguyen