2825 Ala Ilima Street
Honolulu, HI 96818
November 14, 2012
MAC Cosmetics
1450 Ala Moana Blvd Ste 2072
Honolulu, HI 96818
Dear MAC Cosmetics Administration,
I have always been a satisfied customer of your makeup products.
It’s a great high-end company that sells excellent quality makeup.
However, I have recently encountered some problems with an
inappropriate attitude with most of the sales associates. It may just be that
the employee’s were having a bad day, but it has happened to me more then once
and at different MAC Cosmetic locations as well. When walking into the store I
am automatically greeted with a hello, but the tension and the vibe is very intimidating.
Although I may be still a teenager, it is no right to constantly stare me down
thinking I would steal some something. I called one of your locations asking about
what your job description is as a sales associate. They said told me that you
have to be a well-rounded person as well as have good attitude and an open mind.
With my past experiences at MAC, the sales associates haven’t shown these types
of qualities.
Not only was I the only one to get this type of attitude towards
myself, but others as well. I have checked yelp reviews for MAC Cosmetics
around my area and others too were irate by the way they have been treated at your
store. Although not all of them were bad, these are just a few random quotes I
pulled out of some reviews. “Most of the time, I am just ignored when I wander
in there.” “And what’s up with all the attitudes?” These are just two of the
many unpleasant reviews that your store has been getting.
I completely understand if some of the times your workers were
just having a “bad day”, but that has no right to interfere with their work
ethic. They came into this job so be a sales associate. To be a well-rounded
worker with a good attitude towards customers.
Please keep up with the good work with making the MAC Cosmetic’s
store a good affordable high-end quality brand makeup. But I do advise you to
just talk to your staff members about their attitude towards the customers.
Sincerely,
Lina Nguyen
1 comment:
Nice job on the draft! My advice is that you just read over the letter, because there are many word use errors, either with repetitive words or misplaced words. Also I would be specific at to which location you are speaking about. MS(3+)
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